Role 

The Senior Advisor is responsible for delivering our Digital Transformation Consulting’ services to our core customers. Advises, optimizes and drives adoption on licenses and subscriptions to align with our Oracle’s customers present and future needs: 

- Rationalize and maximize the value of our Customer investment 

- Support our Customer to understand their transition of on premise usage to Cloud

Scope 

• Partners with other Oracle LOB: Sales, KAD, Product Management, Deal Management etc.

 • Reports to functional manager

 • Works in assigned Account(s) or territory

Responsibilities 

• Responsible for taking ownership of a portfolio of strategic Oracle Customers, understanding their specific needs, and presenting appropriate recommendations 

• Provides high-profile customers with the information and insight they need to take the best decisions about their Oracle product purchase 

• Brings a holistic approach to gather information, formulate, measure, advise and create a roadmap to maximize value creation in accordance with Digital Transformation Consulting's objectives

 • Drives strategic discussion with multiple stakeholders at various levels (including C level) 

• Provides constructive feedback during customer facing account reviews to ensure continuous services improvement

 • Builds strong relationship internally and externally

 • Contributes towards multiple virtual project teams aimed towards improving customer engagement and service enablement

 • Provides regular reliable business planning and reporting utilizing Oracle's systems, tools and reporting capabilities

 • Operates in line with Oracle's processes/procedures & core values

 • Increases your knowledge and experience (e.g. Customer facing situations, new products, new services)

 • Personal development

Qualification 

• University degree or equivalent combination of studies and experience in Computer Science 

• 5-8 years’ experience in a customer facing role in the technology industry: consulting, account management, value engineering or customer success

Competencies

 • Understanding of IT technical architectures and affinity with trends in enterprise software usage 

• Experience in managed software environment and subscription license entitlement (e.g. Cloud computing)

 • Ability to interpret and understand complex software deployment models (On-premises, Cloud and Hybrid), licensing and business practices and apply them to different scenarios 

• Experience in large and complex IT environments

 • ITIL, CSAM, ITAM, CISA, Oracle VM, TOGAF, PMP or Prince2 or other technology-specific certifications preferred

 • Customer oriented 

• Proactive and able to work on own initiative

 • Good communication, presentation and business writing including being able to liaise with both technical/ business & internal/ external contacts 

• Ability to influence senior stakeholders in order to gain credibility quickly

 • Logical approach to data analysis 

• Advanced spreadsheet capability 

• Fluent in English, other languages dependent on the market / region

Career Level - IC3