Licensing Analyst Date Posted: Jan 14, 2025 Requisition ID: 454865 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About the Professional Licensing Agency: The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day. Role Overview: The fundamental purpose of the position is to provide exemplary licensing services to Indiana's professional and healthcare workforce by processing licensure applications in a swift and accurate manner. The incumbent analyzes information and makes licensure determinations in conformance with federal and state licensure laws, rules, policies, and procedures. Salary Statement: The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience. Essential Duties/Responsibilities: + Analyzes licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is needed. + Retains detailed knowledge of relevant state, federal, and agency policies surrounding licensure requirements. + Keeps up-to-date, timely notes in the electronic file to communicate the status of the application and any other relevant information regarding the application to others in the agency. + Provides clear and concise information to applicants regarding their progress toward licensure. + Makes independent judgment calls pertaining to application for licensure. Some judgment calls include, but are not limited to reviewing criminal history background checks, education certificates, transcripts, continuing education certificates, inspection reports, probation reports, court documents, and reviewing other legal documents. + Assists applicants in a professional customer service-focused manner to navigate through the application process f gulated business and healthcare professions and communicates with applicants via extensive telephone, written, and in person interactions. + Explains complex licensing programs, requirements, and procedures to applicants, employers, and other local, state, and federal agencies in easily understood terms. + Recognizes application issues and applies proper state and federal statutes, administrative rules, case law, policy, and written guidelines to make a licensing determination or board decision referral. + Communicates, orally and in writing, with agency customers including applicants, licensees, board members, as well as other state, federal and local officials and the general public. + Weighs evidence and application materials collected and uses judgment in issuing professional licenses. Considers relevance of collected information to determine whether to issue the license or refer a matter of concern to the board or supervisors. The incumbent also has the ability to determine relevancy of evidence and dismiss unnecessary information in the decision-making process. + Maintains detailed and extensive knowledge and answers questions related to Indiana license law and administrative code. + Trains and mentors similarly situated staff practices, operational procedures, and proper application of state and federal law to a wide range of licensure issues. + Assists in the processing of all agency incoming mail. + Establishes and maintains licensure files, including electronic files. Job Requirements: + Specialized knowledge of the licensure requirements, statutes, and rules for assigned boards and agency-wide policies. + Ability to comprehend and accurately explain detailed information. + Ability to multi-task. + Computer knowledge and the ability to do research through the internet. + Ability to communicate orally and in writing. + Ability to use tact and diplomacy in dealing with other agency personnel, customers, and the public. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities + Deferred compensation 457B account (similar to 401k plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application. Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.