The Global Licensing Operations team is responsible for guiding our customers and partners through their licensing needs and solving the issues they might encounter while acquiring and/or leading their licenses. We are looking for a Licensing Specialist to join the team and participate in the transformation of Cisco's licensing portfolio.
Your impact:Deliver licensing support to partners and/or customers.Take ownership of resolving moderate to highly/critical sophisticated problems, depending on the stakeholder's needs; often times being the last level of escalation.Builds strong team relationships with other Licensing specialists, Sales team members, product management team members and other organizations within CX and Cisco.Escalate issues/problems to the responsible parties for product/process improvement.Strive for technical perfection and expertise.Minimum qualifications:2+ years of experience interacting with customers and partners.Knowledgeable around Cisco's licensing models or products.Ability to address customer needs and escalated issues promptly and independently or as part of a team.Proven record on both leading and participating in collaborative work efforts, across theatre and work function, to deliver effective outcomes.Demonstrated ability to optimally convey sophisticated information to diverse audiences.Preferred qualifications:BA/BS degree or equivalent experience.Proficiency in verbal and written languages besides English: (Spanish, Italian, French, German...).Passionate about learning and growing knowledge across services.#WeAreCisco
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