Life Cycle Services ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to

Service Operations Manager

Your role and responsibilities

We are looking for a Life Cycle Services Manager - Operational Excellence to join our team at ABB Oy, Process Industries division. This role can be located in Helsinki, Varkaus, Oulu , Pirkkala or Lappeenranta. In this position you will be a key member in our global team for servicing and delivering system support for Pulp & Paper MES software at named customer plants or as SaaS subscriptions. You will ensure successful handover from Project Operations to Services and facilitate successful on-boarding of digital solutions into the customer business environment together with its subsequent operations and maintenance. You will make sure that all resources for service software are on budget and according to the service agreements as well as ensure that support, services delivery mechanisms and content meet the expectations of the customers.In this role you will be cooperating with the team to perform a variety of software services tasks in your assigned area of software lifecycle services, support and maintenance. You will also develop lifecycle services practices and tools as well as contribute to the software product roadmap through systematic records of identified software issues. You will also manage the end-to-end technical services sales sup-port in close coordination with Sales and Customer Success Management to identify the customer’s needs, as well as develop, demonstrate and articulate the features of the lifecycle services content and how it can best suit customer needs.You will be mainly accountable for:• Ensuring close collaboration with other software lifecycle teams, sales, Customer Success Management, product management and development teams for future planning, feature development, and support of lifecycle services deliverables• Ensuring management of customer expectations and building sustainable customer relationships to ensure growth, satisfaction, and retention in close coordination with Sales and Customer Success Managers• Driving consistent development of digital solutions, processes and client requirements and making sure customer needs are met in a timely manner• Ensuring that the respective area of responsibility is properly organized, staffed, skilled and managed

Qualifications for the role

Ability to demonstrate thorough proficiency in respective aspects of software service management with good overall understanding of Pulp and Paper MES market Sound knowledge of System Support and Project Management operations B.Sc. or higher in a relevant field, e.g. Software Engineering or a relevant, substantial work history Extensive knowledge of Relational and Process History Databases and MES solutions The ability to head cross-functional and international teams and manage multiple demands on your time A collaborative, solution and customer service focused approach and strong written and spoken communication skills The ability to communicate fluently with Finnish and English (written and spoken) are necessary in this role SAP or similar financial system operating skills and experience of utilizing global resources and teams

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStoryOur culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model.For more information, please contact Global LCS Team Lead Operational Excellence Marko Peltonen tel. +358 50 332 5518, best available on February 6 and 13 between 13-14 local Finnish time. Please apply for the position by February 16, 2025. We look forward to receiving your application. The work model for the role is: #LI-hybrid