Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. 
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

The role of the Lifecycle Technical Administrator supports the design, enhancement, and implementation of the customer journey at Brandwatch, from the point of sale through renewal to offboarding and everything in between.
They will manage internal systems that support the customer lifecycle and  execute technical implementations and changes. Additionally, they will ensure that any changes in product or business strategy are supported by our processes and systems and assist our management teams through reporting on the success of our efforts.What you'll do:Manage day-to-day support of our CS Platform users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions.Build customer tailored email journeys based on the available CRM systems data and monitor email campaign success rates creating custom reports and dashboards.Monitor system performance, data integrity, and user activity and suggestions, thus establishing a process of continuous improvement of the CS platform.Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies. Document your process and best practice and identify areas for improvement.Liaison with the Salesforce systems team and Data Ops to ensure data flow across systems.What you have:Bachelor’s degree required. In lieu of degree, will accept 2-3 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification.  Experience in Customer Success, CS Operations or Product Marketing role.Experience with CRM systems (Salesforce or Gainsight), with knowledge in technical administrationWhat we offer:Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!Possibility to work fully remoteHealth insurance + dental careSodexo vouchers Option for an annual public transport card for the whole transport networkOption for a Multisport card (employee covers only half the price)A variety of flexible benefits through Re:benefit platform using a monthly budgetExcellent hardware bundleFull Calm subscription, 24/7 Employment Assistance ProgramInformal, friendly, welcoming environment focused on people, learning & developmentIf you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
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