Youth Villages is a non-profit organization helping youth, young people, and their families across the United States who face a wide range of emotional, mental, and behavioral challenges. As a leader in the field of youth mental and behavioral health, Youth Villages earns its status as one of the nation’s most promising results-oriented non-profits as recognized by Harvard Business School, U.S. News & World Report and The White House.
Our commitment to helping youth and families find success spans more than 30 years and includes a comprehensive array of programs and services. With a dedicated staff of more than 4,200 working in 27 states and the District of Columbia, the organization serves more than 40,000 youth annually, further increasing our impact through partnerships and advocacy.
Our Information Technology (IT) department is seeking a passionate individual to join our high-performing team as a Liferay Product Analyst. Working on the Youth Villages’ IT team means collaborating with purpose-driven people on high-impact projects and products, making a direct impact on the youth and families who need us the most.
Responsibilities Position SummaryThe Liferay Product Analyst, reporting to the Liferay Product Manager as part of the Product & Innovation team within the IT department, will work closely with the Youth Villages’ Business Intelligence, Data Science, Clinical Services, Strategic Partnerships, and other departments to support the technical development and implementation of the organization’s proprietary clinical platform, GuideTree. The Liferay Product Analyst will collaborate with the Liferay Product Manager and development team to support the platform. This position will be responsible for user support, basic Liferay configuration, user research, and analytics support. They will also work on special projects as requested by the Manager, Director, CIO, and other members of the leadership team, as needed.
The person in this role will work closely with the Product Manager, senior leadership, and departments to:
Manage user support through support tickets and system configurationSupport Clinical Content team with loading web contentSolicit and manage user feedback through surveys, focus groups, and customer discoveryWork with end users to gather, understand, and define business requirementsFacilitate testing of new functionality rolloutsProvide support to multiple teams with basic data analysis through Excel, R, or PythonProvide coordination for process improvements and software engineering projects, as needed Qualifications Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent project and time management skills and a positive attitudeProven ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendorsCreative and analytical thinker with strong problem-solving skillsExceptional verbal and written communication skillsAbility to communicate across all levels of the organization and work with a diverse teamAbility to influence cross-functional teams without formal authorityStrong self-awareness and adaptability when working with multi-department teamsAbility and technical acumen to provide quality support to usersProficiency with Microsoft Office suite including Excel, Word, Outlook, SharePoint, Teams, etc.Demonstrated understanding of data and data management practicesCapability to successfully drive projects to completionDemonstrated ability to understand and articulate complex requirementsEducation and ExperienceBachelor’s degree in Computer Science, Business, Engineering, IT Management, or related field or equivalent experience1+ years of experience in Information Technology (IT) or working closely with IT2+ years of product analyst or similar experience, preferably at a non-profit, in lieu of degree is acceptableExperience with Liferay, version 7.4 or later preferredExperience with R, Python, and SQL preferredExperience with non-profit(s) strongly preferredProject management experience or certification a plus
Benefits
Medical, Dental, Prescription Drug Coverage and Vision
401(k)
2 weeks paid vacation
12 paid sick days per year
11 paid holidays
Paid Parental Leave
Mileage Reimbursement (when applicable)
Tuition reimbursement
Growth & development through continuous training
Clinical and administrative advancement opportunities
Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.
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