Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

Free employee season pass and free or discounted dependent(s) season pass

Free and discounted friends & family day passes

Free transportation to & from Bend, Sunriver, and La Pine

Discounts across the resort (food & beverage, retail, rentals, lessons & more)

Employee housing program

401k with up to 5% company match & immediate vesting

Discounted onsite daycare

Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Lift Attendant is responsible for Operations, Safety, Ticket Issues, Crowd Control, Guest Service, and Teamwork at their assigned lift. They will review and complete the required daily paperwork and always be in full uniform while working. Lift Attendants will assist lift maintenance staff in starting and clearing the lifts for daily operations. Being a Lift Attendant is an outside job in all types of harsh winter weather that may involve long periods of standing. The job will require early morning starts and heavy snow shoveling. Lift Attendants must be proficient at skiing or snowboarding.  

Essential Functions/Major Responsibilities

Lift start up and operation.

Set up and tear down of crowd control mazes. 

Load and unload guests at each station. 

Maintain maze areas, loading ramps, and unloading ramps.  

Keep required records in the daily log book. 

Maintain clean lift shacks, empty trash, and remove new stickers daily. 

Report lift maintenance and turnstile issues. 

Provide continuous guest service. 

Effectively communicate while organizing a large crowd. 

Direct guests safely and efficiently through lift lines. 

Assist with ticket/pass issues and report fraud. 

Assist in snow removal throughout the mountain. 

Demonstrate success in safety awareness. 

Skiing or snowboarding in a safe, professional manner. 

Essential Functions/Major Responsibilities

Morning lift setup and lift starting

Arrive in the locker room on time and participate in the morning meeting. 

Receive lift starting clearance from supervisor or maintenance.

Follow the starting procedure for each lift.

Ensure that the line ride is complete before loading guests. 

Have lift ready for guests at opening time.

Set up perimeter ropes and signs. 

Set up mazes and crowd control areas. 

Maintain set up throughout the day. 

Clean snow and ice from chairs and around work areas.

Maintain a safe work environment. 

Maintain loading and unloading ramps 

Morning loading ramp set up.

Keep load/unload ramps surfaces smooth and free of obstacles.

Maintain pit area beginning with defined end to the ramp and upkeep throughout the day.

Groom ramps constantly throughout the day to assist guests in loading and unloading. 

Take extra time to groom ramps at the end of the day, leaving them ready for a next-day opening.

Maintain the area under and around stop gates at the top and “wait here” gates at the bottom.

Inform the supervisor/lead when grooming cat work is necessary to fix a ramp.

Records and Reports 

Daily Lift Operation Log is a legal document to be filled out completely daily. 

Complete Lift Log and review Lift Logs before submitting them to your supervisor.

Maintain Lift Report of mechanical issues and ensure that Maintenance personnel have checked off logged items.  

Make sure information on Lift Incident Reports is congruent with information on Lift Logs and submit them to the supervisor for inspection. 

Lift station maintenance and housekeeping 

Keep lift shacks clean and tidy. 

Keep snow and ice cleared from around the lift station area.

Turn lost and found in to Concierge.

Keep turnstiles, gantries, and other equipment free of stickers.

Remove trash from all receptacles, both top and bottom stations.

Loading passengers and Guest Service – Lift Bottom Station 

Perform crowd control and organize guests into groups.

Monitor and assist each guest as they load the chair.

Make eye contact and greet each guest as they load.

Assist Patrol and guests with special loading needs.

Give guests loading instructions.

Check loaded chair as it leaves the terminal to be sure passengers are seated properly.

Slow or stop the chair as necessary for guest safety.

Always be in uniform when at your workstation.

Unloading and Guest Service – Lift Top Station 

Monitor each passenger as they approach the unload area and exit the chair.

Assist patrol.

Sweep snow from chairs at the top station.

Monitor weather conditions at the top and inform the supervisor of any changing conditions.

Slow or stop the chair as necessary for guest safety.

Follow the downloading procedure.

Be outside lift shack when weather permits.

Assist guests if they have fallen on the unload ramp.

Always be in uniform when at the workstation.

Lift Inspections 

Line Ride must be done daily before loading guests daily.  Check sheaves and alignment of assemblies, possible obstacles to lift line, Haul Rope, Chairs, Grips, AM, and every time you ride any lift at Mt. Bachelor.

Check proper operation of all controls before opening.

Log inspections in the daily log.

Reported problems to lift maintenance and lift supervisor.

Follow the Last Chair Procedure precisely.

Teamwork 

Be in the locker room on time when scheduled to work.  

Share the work with other operators.

Follow MTB appearance standards at all times.

Monitor and be fair on break and lunch times. 

Use teamwork skills to work together,r avoiding conflicts.

Assist other departments.

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Secondary Function

Assist in snow removal projects around the resort. 

Experienced operators assist in training new operators.

Assist other departments.

Job Scope

Along with our wilderness environment, our people are our product.  Lift Operators are front line representatives of Mt. Bachelor and as such they are held accountable to all policies and procedures presented in training seminars, safety huddles, the employee handbook, and operations manual.  Deviation from these expectations will result in employment termination.  

Lift Operations Mission Statement

To further Mt. Bachelor’s Department of Lift Operation’s standing as an industry leader by upholding the highest standards of Safety, Guest Service, and Fun! 

Interpersonal Contacts

Guest Relations, Lift Operations, Lift Maintenance, Public Safety, Ticket Sales, Mountain Patrol, Ski and Ride School, Concierge/Ambassadors, Grooming, Terrain Parks, Receiving.

Specific Job Skills

Physical Capabilities: Able to remain standing outside in all weather conditions.

Additional: Lift Operators will be expected to shovel an extremely large amount of snow throughout their employment at MTB.  

Education/Related Experience

Minimum education required: High School Diploma or Equivalent.

Minimum time in related position: 1 full season as a Lift Operator.

Current Hiring Rate: $16.50/hour.

Minimum Age Requirement: 18+

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.