JOB SUMMARY:

The Lead Dispatcher is responsible for providing support to the Manager with daily dispatch operations of our fleet, guest service delivery, fleet management, and logistics. This leader is responsible for ensuring our Dispatchers and Chauffeurs are providing quality service to our highest net-worth guests and leading culture to ensure the delivery of a safe, reliable, and service-centric operation. 

The Lead will have a natural bias towards action, an ownership mentality, and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment.  The leader will seek ways to innovate, improve, and want to share the vision and direction of the operation with peers, direct reports, and roll up their sleeves and do whatever it takes to make the region’s transportation strategy successful.  Working with the senior hotel leadership teams, this role will require the ability to influence and motivate team members at all levels across a variety of job functions and will be required to independently translate high-level goals into actionable plans.

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

ESSENTIAL JOB FUNCTIONS:  

Work along with the Manager of Transportation to implement and communicate the strategic direction of the organization’s limo services operations at a property level. Understands and executes the limo services structure, business models, revenue plans, and performance reports. Effectively manages a team of dispatchers, chauffeurs, and vendors to achieve superior results. Provides accurate and reliable dispatch forecasting daily to meet service demands. Consistently drives the team to deliver exceptional guest service satisfaction, safety, and compliance. Creates strong collaborative partnerships with property operations such as VIP and Host Services that work to accomplish their goals while continuing to build and deliver best-in-class day-to-day operations. Leads the department with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Oversees and reports all team member-related human resources integrity and performance and culture needs. Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements. Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards. Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Ensures that the department's long-term and short-term fleet plans are maintained and positively exceeded.   Effectively communicate established operations-related policies, practices, standards, and safety measures to ensure effective and consistent support and execution.   Performs all other job-related duties as requested.

QUALIFICATIONS:  

Required:

At least 3 years of experience in areas such as multi-resort operations, revenue optimization, and transportation. Experience managing in a complex and dynamic business environment. Large-scale fleet operations experience building and deploying required, with a focus on scaling service while executing a polished, professional, and anticipatory service delivery. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. Able to effectively communicate in English, in both written and oral forms.

Preferred:

Previous experience working with platforms such as Vehicle Management Systems, Tableau, SQL, LMS, and/or Opera. Proven experience driving substantial revenue growth year over year. Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership.

Critical Competencies:

Highly analytical in thought and recommendations; and continually seek out the facts; can express a point of view without it be driven by an ego Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others Comfortable in being a “general” in identifying strategic needs, yet can be a “soldier” to ensure the implementation of a strategic plan is implemented Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups, and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to work flexible hours, including evenings and weekends. Fast-paced environment, multiple tasks to be handled under time constraints.  Must be able to handle a heavy business volume, and sensitive situations relating to a team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing secondhand smoke. Must be able to lift and carry 30 pounds. Must be able to bend, crouch, kneel, twist, and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.