The Linux Engineer I will be part of a Linux OS team in the 24x7 operational support of TierPoint managed services customers. The successful candidate will demonstrate knowledge in Linux operating systems. The candidate must also have outstanding customer service skills, and the ability to translate technical issues into common language. The Linux Engineer reports to the Manager OS Managed Services.
Responsibilities Provides quality internal and external customer service surrounding the Company values.Manage the flow of incoming customer requests to maintain Customer Request Fulfillment process expectationsCommunicate expectations, assignments and responsibilities clearly and professionally.Participate in an on-call escalation support rotation to ensure 24x7x365 coverage for critical infrastructure and customer systems.Plan, install, and provide daily operational support for managed customer Linux environmentsEnsure timely resolution of high severity incidents, including communications, reporting, and tracking of follow-ups. Follows technical documentation for customer environments, processes, standards, and support procedures.Collaborate closely with other operations teams and architecture to efficiently resolve service incidents; ensuring service availability levels are met. Desire to improve upon existing systems and automate processes, including writing and maintaining documentationOther duties as assigned. Qualifications Technical training in Information technology, engineering, computer science or equivalent experience.Excellent customer facing communication skills (both written and verbal)1 year of experience of managing enterprise Linux environmentsAbility to trouble shoot and resolve basic issues associated with the operating systemsExperience with Red Hat Enterprise Linux (RHEL) 8 or higherExperience with Ubuntu 20.04LTS or higherExperience using yum and Linux OS patchingExperience working with VMware technologiesProficient in one or more Linux / UNIX specific scripting languagesExposure to cloud providers like Azure and AWSBasic understanding of OS side networking and networking concepts in generalAdequate professional experience and knowledge to perform Job ResponsibilitiesExcellent verbal, written, and interpersonal skillsAbility to communicate in non-technical terms to non-technical peopleAbility to prioritize and organize effectively Ability to work on multiple projects simultaneouslyAbility to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlinesProficiency in using MS Office Suite and Windows-based computer applications
Preferred Experience
Previous managed service provider experienceExperience in complex multi data center environments with 24x7, mission critical operations
Working Conditions
Office environmentPay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $60,000.00- $97,778.29
#LI-EW1
#LI-Remote
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com