The Opportunity
Reporting to the Senior Listening and Insights Partner, you will implement our enterprise (global) Listening Strategy. You will partner with Human Resources, HR Technology, and IT to ensure the successful implementation of listening projects (surveys, focus groups). You will support the design, administration and reporting of feedback across internal and external team member lifecycles, applying several tools and platforms.
The position is hybrid-remote, and located in West Chester, PA.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
Manage primary team member listening processes (including participant, HRIS, and hierarchy management, translations, user acceptance testing, response updates, and end-user support.)
Create relevant SOPs for engagement surveys.
Build and implement surveys, including survey programming, testing, user access management, and security – with a focus on data privacy and protection
Support insights generation and action through analyzing feedback, building dashboards, benchmarking, action planning, and ad-hoc reporting.
Support qualitative projects, such as focus groups, through coordination, note taking and reporting.
Use community forums and other external resources for best practices, innovations, and support.
What You Bring
2+ years of experience using Qualtrics to build surveys.
2+ years of experience with scoring and statistics from surveys.
2+ years of experience providing statistical analysis on engagement.
2+ years of experience building HR surveys.
2+ years of experience building surveys around corporate projects/transformation a plus.
Remote work is not permitted in NYC at this time.
#LI-Hybrid
#LI-AC5
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.