Description The Seller Experience LATAM team is building a team to accelerate new selection acquisition through Outbound channel. You will create and manage a team of associates working to increase marketplace selection. The person will lead a team of Listing specialists in a high-volume for Brazil. This is an exciting role as the person will build the processes and this new whole team. Your success will be measured by building a results-driven team that attains activity-based metrics and qualifies new business leads to meet seller acquisition goals. To ensure the team's success you will build dashboards to monitor activities and pipeline; monitor calls and other engagement channels to improve conversion and response times; identify training opportunities; make recommendations that include business insights and process improvements among other initiatives. Your success is measured by building a results-driven team that attains activity-based metrics and qualifies new business to meet new seller launch goals. Key job responsibilities - Manage team to attain daily activity metrics of qualified offer creation - Maintain an in-depth knowledge and understanding of existing and developing processes and products for Listing - Train team on prospecting skills. Develop the team into sales-ready candidates for future sales development positions - Understand seller business issues and how these issues can be solved with 3P products and services - Represent your business in weekly and monthly business reviews - Run experimentation to learn and improve results. About the team Inclusive and Diverse: We embrace our differences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, reminding members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance: We believe striking the balance between personal and professional life is critical to life-long fulfillment. We offer flexibility in working hours so you find your own balance. Mentorship & Career Growth: We believe supporting new members is critical for team-wide success. Wecelebrate knowledge sharing and mentorship. We strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - 5+ years of cross functional project delivery experience - 2+ years of managing a large-scale operation with managing front line supervisors experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience developing and implementing new strategies and procedures Preferred Qualifications - Knowledge of SQL and VBA - Experience implementing change management successfully transitioning programs into large-scale operations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.