The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
DescriptionClaims & Service, Insights & Solutions
The Claims & Service, Insights & Solutions team at Liberty Mutual provides valuable insights that enhance our claims processes and elevate our customer service. This team of creative problem solvers uses data to drive meaningful change and inform decisions that improve operations and the customer experience. Join us and be part of an ambitious team helping to redefine the future of claims and service at Liberty Mutual.
The Claims & Service Insights & Solutions team provides critical insight across four key areas of expertise:
Advanced analyticsProcess improvementWorkforce forecasting and management
Own and manage processes deployed within the Claims organization that drive operational excellence and create competitive advantage for Liberty Mutual.Acts as a change champion to define and build for the future with a focus on achieving a balance between loss, expense, employee, and customer needs. Creates best in class customer experiences while maintaining an eye on efficiency and loss accuracy. At this level, has accountability and ownership for end to end lower complexity process(es) or higher complexity process step(s). Has high degree of independence and understanding of interaction between processes. Develops and leads strategies that improve their areas of accountability.
5 + years casualty/ No Fault claims litigation experience required . No Fault strongly preferred.
2-3 years process experince required
Responsibilities
Fully owns and is accountable for delivering results and strategy for end to end lower complexity process, complex process step, cross line of business process step, or multiple process steps to drive to a best in class state. Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas. Provides the insight needed to support the end to end strategy.Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance. Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations.Proactively assesses the operational health of the end to end process or process step(s), including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction. Build strong relationships with enablers/stakeholders through collaboration and influence decision making at varying levels of the business operation. Develops own strategic thinking by partnering with leadership to understand complex issues. Independently and expertly develops process maps for their process(es) leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders. Qualifications Demonstrates superior claims/process knowledge/experienceAdvanced business operations knowledge to include understanding the function`s value chain and market conditionsDisplays a solid understanding of the function`s strategy (ie. Claims) and ensures strong alignment with the process(es) ownedProven ability to manage the process life cycle for multiple processes of varying complexity, as part of implementing business process changesAdvanced presentation, communication, organizational, influencing, and relationship management skillsProven success leading change initiatives while establishing and maintaining effective relationshipsDisplays strong research, problem solving, analytical, and critical thinking skillsKnowledge of available data sources/elements and associated strengths and shortcomingsStrong understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technologySolid knowledge of database software preferredKnowledge of business intelligence tools preferredCompetencies typically acquired through a bachelor`s degree or equivalent experienceAdvanced degree preferredIn addition, a minimum of 9 years of advanced leadership in claims process, operations, or project managementSimilar experience in a field directly related to the applicable process would be considered About Us**This position may have in-office requirements depending on candidate location.**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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