Live Chat Support Agent Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office. Keep reading if you + Have a sense of humor - we do a lot of laughing here + Want to be a part of a constantly growing company with a bright future + Want to learn how to use AI (Artificial Intelligence) chatbots The successful candidate will + Possess a strong work ethic and consistently deliver high-quality work, even under pressure + Pay close attention to detail to ensure accuracy and consistency + Have a process improvement mindset with a humble and a "get it done" attitude + Have strong written and verbal communications skills in the English language + Be a self-starter and able to work independently in a fast-paced environment Job Responsibilities + Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better understand and achieve their needs + Respond with empathy to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately + Promote interest in client products and services + Consistently achieve established standards of the position + May assist with overflow work and other duties as needed What you need for this role + High School Diploma or equivalent with at least 2 years in either a call center or customer service environment + Experience in the financial services a plus + Typing and multitasking skills Job Requirements + Maintain regular and predictable attendance + Self-starter who can work cooperatively with others + Strong work ethic with ability to work independently as well as collaboratively within a team + Positive attitude and professional demeanor + Articulate and well accustomed to a client-facing role + Ability to compose professional emails Benefits: (Waiting period may apply) + 12 Company Paid Holidays + 10 PTO Days (Paid Time Off) + 1 PTO Day for your birthday + Medical Insurance + Dental & Vision Insurance Job Type: Full-time Criminal background check is required Must be authorized to work in the United States Equal Opportunity Employer #ControlEverything #SURFA