Live Chat Specialist - Freelance, Remote

Department: Boutique Client

Employment Type: Freelance

Location: Philippines

Reporting To: Client via Magic

Compensation: $5.00 - $8.00 / hour

DescriptionAbout the OpportunityWe are building a dynamic talent pool of Live Chat Specialists across all experience levels to match with various client opportunities. As a freelance Live Chat Specialist, you'll have the opportunity to work with diverse clients across multiple industries, leveraging your specific expertise in a flexible work arrangement.
How It Works
\nSubmit your application with detailed information about your expertise\nComplete our skills assessment and technical evaluation\nJoin our talent pool if qualified\nGet matched with relevant client projects based on your skills and availability\nAccept projects that interest you and match your schedule\n
Why Join Our Talent Pool?\n\nOpportunities at Every Level: From entry-level to expert positions\n\nFlexible Engagement: Work on projects that match your schedule and interests\n\nGrowth Potential: Start with basic projects and progress to more complex ones\n\nMentorship Possibilities: Opportunities to learn from experienced analysts\n\nDiverse Projects: Access opportunities across industries and analytical specialties\n\nQuick Matching: Get fast-tracked to relevant opportunities when they arise\n\nProfessional Development: Expand your portfolio with varied client projects\n\nCompetitive Rates: Benefit from fair compensation based on your experience level\n

What We're Looking ForWe welcome applications from Live Chat Specialists of all levels with expertise from various industry backgrounds:\nE-commerce and Retail\nTechnology and Software\nBanking and Financial Services\nHealthcare and Telemedicine\nTravel and Hospitality\nTelecommunications\nEducation and E-learning\n

Skills, Knowledge and ExpertiseRequired Qualifications:\nBachelor's degree in Communications, Business Administration, or related field\nMinimum 2 years of customer service experience, preferably in a digital support role\nExcellent written communication skills with strong attention to detail\nProven ability to multitask and handle multiple chat conversations simultaneously\nExperience with CRM systems and chat support platforms\nType speed of at least 60 WPM with high accuracy\nStrong problem-solving and decision-making abilities\nCandidates should be proficient in one or more of the following:\nProficiency in Microsoft Office Suite \nExperience with Zendesk, Intercom, or similar customer service platforms\nExperience with team collaboration tools (Slack, Microsoft Teams)\nFamiliarity with help desk ticketing systems \nExperience with keyword research and analysis \nBasic understanding of API integrations \nKnowledge of data privacy and security best practices\nFamiliarity with chatbot technology and AI-assisted customer service tools (preferred)\nWhat to expect...\n
Schedule:\nMajority of our clients are within US business hours from Monday to Friday but some may have unusual business hours. Opportunities maybe full-time or part-time.\nCompensation:\nRate starts at $5 per hour\nPayment is made via Deel\nEquipment:Candidate must have the following WFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n

Benefits