Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB:

The Concerts Technology team is looking for a highly motivated, passionate, and enthusiastic individual who is interested in managing IT service delivery for our Venue Infrastructure and Application support teams at Live Nation.  As the IT Service Delivery Manager, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as they are applied within the exciting/dynamic entertainment industry.

WHAT THIS ROLE WILL DO

The IT Service Delivery Manager will be a leader on the Venue IT team, developing key talent, ensuring continuous improvement in staff competencies, skills and knowledge.Successful candidate will develop and maintain the Live Nation US Concerts IT service delivery catalog and be accountable for all IT services provided for Venues, Festivals, and Offices in North America.To ensure a world class environment for our fans and artists, the successful candidate will work with LN leadership to develop service delivery policies and procedures in alignment with company goals and will work to continuously improve those policies through innovation and efficiency.The IT Service Delivery Manager will communicate and ensure adoption of IT service delivery policies and procedures with venue operations, internal service delivery teams, and 3rd party providers.The successful candidate will develop and establish SLAs and OLAs with service delivery providers in alignment with Live Nation Concerts organizational and business goals, and work to ensure their terms are met.The IT Service Delivery Manager will establish KPIs, and critical success factors (CSFs) to help measure performance for IT Services, processes, operations and work environments.The IT Service Delivery Manager will track the performance of service delivery teams and periodically report on that performance with analysis and recommendations for improvements. The successful candidate will assist in developing budgets and tracking costs associated with IT Service delivery, and will work to ensure 3rd party invoices are approved and satisfied by the appropriate budget owners.The successful candidate will assist with hardware procurement, as well as establish, maintain and enforce inventory management of all venue IT Hardware and work to ensure proper accounting.They will make quick decisions on proper ways to align customer requirements with existing company or departmental procedures with a focus on innovation and continuous improvement. The IT Service Delivery Manager will ensure managed service partners and external vendors are meeting established SLAs via effective reporting mechanics.They will have telecom experience including, ordering new and maintaining of existing circuits

WHAT THIS PERSON WILL BRING

Proven Service Delivery Management experience (10-15 years) combining IT Service Delivery, solutions implementation, project management, operations management, IT Vendor Management.Knowledge of developing and managing SLAs, KPIs, and critical success factors (CSFs) for IT Services, processes, operations and work environments.Experience leading a team of diverse contributors focusing on processes and communicationExperience of ITSM software applications and tools, analysis, and reporting.Service, project and results-orientation, with strong analytical and problem-solving skills.High-energy work ethic, ability to establish vision, drive change and deliver results.ITIL v3 Expert certification with strong knowledge of ITIL preferredProject Management Professional (PMP) certification desiredSix Sigma certification desiredZenDesk reporting, matrix and analytics experience preferredAbility to deliver training and communicate standards to IT stakeholders as well as internal and 3rd party service delivery teamsProficient with Microsoft Office applications, including VISIO and ExcelFamiliarity with project management tools and software packagesExperience working in a team-oriented collaborative environmentExtensive experience working with vendors and ensuring successful delivery of services and resultsStrong oral and written communication skillsMust be a self-starter with the ability to work well in a team environment

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and baby bonus, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside ofColorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

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The expected compensation for this position is:

$88,000.00 USD - $110,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.