Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Operations Manager is a critical role within the organization, responsible for overseeing a broad range of operational and contract management functions. This position will collaborate closely with the Division President and various departments, managing daily operations in areas such as Human Resources, Accounts Payable and Receivable, Office Management, and Special Projects. Additionally, the role will include contract drafting, review, and compliance, particularly for live events and artist agreements. The successful candidate will bring strong organizational skills, the ability to drive business operations, and a deep understanding of both the live events and entertainment industry.

WHAT THIS ROLE WILL DO

Contract Administration & Legal Support:Draft, prepare, and review a variety of contracts, vendor service agreements, venue agreements, and more.Ensure timely execution and compliance with contract terms, managing contract templates and revisions. Work closely with internal teams (Legal, Risk Management, Accounting) to ensure all contracts meet organizational and legal standards.Assist with contracts related to live events, festivals, private/corporate events, and artist showcases. Ensure all agreements are executed with the appropriate risk management and insurance protocols.Review certificates of insurance to ensure compliance with contractual requirements and assist with any insurance-related concerns.Human Resources & Employee Management:Work with Live Nation recruiters to support recruitment process for new hires. Manage the onboarding of new hires and assist in identifying professional development opportunities for existing staff.Act as a liaison between employees and Live Nation HR, provide coaching and mentorship, and escalate issues as necessary.Develop and maintain an internal Standards of Procedures Manual for all Neste Live! processes, ensuring efficiency and consistency across departments.Financial Management & Bookkeeping:Oversee the creation and tracking of invoices, ensuring proper categorization of income and expenditures. Collaborate with accounting teams to manage accounts payable and receivable, including artist deposits, purchase orders, and cash management.Prepare basic financial reports for accounts receivable (AR) and accounts payable (AP). Support budget updates and work closely with management to ensure adherence to financial targets.

Office Management & Systems Integration:Track office supply usage, manage inventory, and oversee procurement. Ensure efficient and organized office operations.Oversee the management of internal digital filing systems, including Box, and support the implementation and updates of internal booking software systems.Track and manage all annual subscriptions and renewals for office tools and software, ensuring continuity of operations.

Event Coordination & Special Projects:Coordinate and manage logistics for artist showcases, events, and meetings, including securing venue spaces, advancing artist production needs, managing guest lists, and coordinating catering.Oversee and manage special projects, particularly for Neste Live! produced events. Act as a project manager, ensuring all projects meet deadlines, budgets, and organizational goals.Identify opportunities for improving operational efficiency, automation, and workflow processes, ensuring optimal performance across departments.

WHAT THIS PERSON WILL BRING

Bachelor's degree in Business Administration, Business Management, or a related field. A minimum of 3 years of experience in the live events, music, or entertainment industry, with at least 2 years of experience in a manager or executive assistant role.Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook), Google Drive, Salesforce, and other digital platforms. Familiarity with Box, accounting software, and event management tools is highly desirable.Excellent written and verbal communication, with the ability to interact effectively with employees, clients, legal counsel, vendors, and senior management.Strong organizational skills with the ability to prioritize multiple tasks, meet deadlines, and manage a high volume of contracts and operational responsibilities.Proactive in identifying challenges and implementing solutions to streamline processes and improve business operations.Ability to manage sensitive and confidential information with discretion and professionalism.Additional Requirements:Willingness to travel for events and work evenings or weekends as required.Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.