Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Live Nation Concerts is seeking a qualified Ticketing Senior Manager to manage ticket operations for its marquee-promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, proven communication, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.
WHAT THIS ROLE WILL DO
Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients.Communicate and oversee the setup of all required tour offers, inventory requests, tour production and other ticketing information for show build to the venue box offices.Working directly with Regional/Local Booking teams to keep information flowing and offer ticketing strategy options.Provide support and guidance to artist clients and tour personnel when tour offers are being determined.Continue development of venue partnerships.Provide teams with proven solutions for any upcoming issues with projects.Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling and dynamic pricing for assigned tours.Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date.Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties Oversee tour-wide ticket requests.Collect and analyze inventory data across multiple ticketing platforms.QA events across tours to ensure accurate and consistent event information and set-up.Adhere to Live Nation ticketing initiatives, programs, policies and procedures.Dedicated time in office, minimum 3 days per week.On-site support at local events.Supporting overall workload of SoCal Ticketing team and continued training of Managers and Coordinators.Overseeing Ticketing staffing needs.Attend meetings as needed.All other duties as assigned.WHAT THIS PERSON WILL BRING
5+ years experience as a box office manager or ticketing representativeStrong knowledge of Box Office operations.Versed knowledge of Ticketmaster and other ticketing systems, ability to build events on EMT.Excellent oral and written communication.Ability to work day, evening and weekend hours, based on the needs of daily business operations.Bachelor’s degree from an accredited university or comparable work experience.Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Google Docs.Excellent interpersonal and communication skills.Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow-up, and communicate.Must be able to work under pressure to meet strict deadlines.BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:
$72,000.00 USD - $90,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.