Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

Follow up with customers for the return of applications and supporting documents. Respond to customer inquiries about their chosen product and application, maintaining accurate records. Enter application information accurately into the database. Focus on improving customer service skills and knowledge. Collaborate with the broker team, brokers, broker support staff, and external stakeholders. Perform additional tasks as needed to meet business objectives as directed by management.

Critical Challenges and Responsibilities:

Respond promptly to customer inquiries while managing expectations and service standards. Engage with customers in a diplomatic manner. Collaborate with the Colcap team to provide consistent, high-quality results to all clients. Ensure adherence to established processes.