Overview Highlight is seeking highly-qualified individuals for a Loan Processing Assistant position to support the Small Business Administration (SBA) Birmingham office. You will be performing duties necessary to the processing, servicing, liquidating, or other transactions for all types of SBA loans. Responsibilities Tasks include, but are not limited to, the following: • Recording applications for loan and credit, loan information, and disbursements of funds, using laptops or computers. • Submitting loan applications with recommendations for underwriting approval. • Contacting customers by mail, telephone, or in person concerning acceptance or rejection of applications. • Filing and maintaining loan records. • Contacting credit bureaus, employers, and other sources to check applicants' credit and personal references. • Checking the value of customer collateral to be held as loan security. • Interviewing loan applicants to obtain personal and financial data and to assist in completing applications. • Preparing and typing loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers. • Reviewing customer accounts to determine whether payments are made on time and that other loan terms are being followed. • Calculating, reviewing, and correcting errors on interest, principal, payment, and closing costs, using computers or calculators. • Answering questions and advising customers regarding loans and transactions. • Presenting loan and repayment schedules to customers. • Ordering property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property. • Accepting payment on accounts. • Scheduling and conducting closings of mortgage transactions. • Establishing credit limits and granting extensions of credit on overdue accounts. • Verifying and examining information and accuracy of loan application and closing documents. • Conducting research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquires. • Reviewing and associating trailing documents with their respective loan files or transfers files/documents to the appropriate SBA office. • Analyzing and making recommendations on transaction requests in accordance with existing Agency SOPs or guidelines Qualifications Required Qualifications: • Bachelor’s degree. Additional experience may be considered in lieu of the educational requirements. • 1+ years of experience • Experience with loan administration and basic account principles. • The ability to work for any US employer without requiring sponsorship Preferred Qualifications: • Excellent customer service skills • Proficient in Microsoft Word, Excel, and Outlook. • Excellent verbal and written communication skills. • Comprehensive knowledge of the substantive programs of Small Business Administration and they relate to loan administration functions. • Knowledge of duties, priorities, commitments, policies, and goals of the office sufficient to perform assignments such as telephone requests and other inquiries. • Practical knowledge of standard procedures in loan administration requiring extended experience to perform such work as preparation of the more routine modification of loan terms and conditions. • Knowledge of financial statements, credit instruments, collateral documents, and business terminology. • Skill and ability to use calculator, typewriter, and/or personal computer to complete forms, recurring reports and correspondence which is generated by job activity. • Skill and ability to deal with situations on the telephone involving individuals who may not understand the Agency’s programs or who have complaints or grievances with the Agency. • Judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adopt the guidelines in specific cases, may determine which of several established alternatives to use About Highlight For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results. Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org. We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers. --- #cwhp