**Description** Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado, California, and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team! **A Brief Overview** The Loan Resolutions Senior Representative will perform all aspects of the consumer loan collection process, including contacting delinquent borrowers, ensuring completion of required reporting, and providing loss mitigation information. Senior Representatives have a higher understanding of policy to minimize losses to the Bank while demonstrating advanced ability to assist customers work through financial hardships. This role involves a higher comprehension of department procedures, loan policy and industry regulations. **What you will do** + Review Past Due Problem Loans report daily. + Ensure collection actions are taken timely per regulation requirements. + Contact borrowers via email and phone to make payment arrangements or discuss loss mitigation options. + Educate borrowers about all available loss mitigation options and assist them with the timely completion and submission of loss mitigation applications. + Provide disclosures, notices, and contact to delinquent borrowers as required by applicable regulation and investor requirements. + Interview borrowers to identify cause of delinquency and potential resources to resolve the delinquency. + Process and review loss mitigation application packages submitted by borrowers. + Intermediate understanding of FirstBank's loss mitigation programs. + Order and review property inspections to verify property condition and occupancy. + Navigate seamlessly between multiple FirstBank systems while aiding customers. + Research, process and submit default reporting to investors monthly. + Train staff on policy and procedures. + Assist other departments in Loan Servicing with daily tasks as necessary. + Perform other duties and projects as assigned. + Understand and comply with all provisions of the Safety in the Workplace policy. **Minimum Requirements** + Typically requires a minimum of 6 months to 1 year of related experience **Preferred Requirements** + 1+ years of collection or loss mitigation experience. + 1+ years of customer service experience. + Prior experience with secondary market mortgage servicing. **Knowledge, Skills, and Abilities** + Intermediate proficiency in Microsoft Office Programs including Word, Excel, and Outlook. + Organized with attention to detail. + Excellent written and verbal communication skills. + Comfortable researching investor requirements independently. + Strong customer service skills. + Ability to work in a team environment while also being able to work independently. + Ability to learn and comply with applicable regulation and bank policies. + Enjoys working in a fast paced environment with an ability to work within time constraints. **Working Conditions and Physical Requirements** + Frequently remains stationary throughout a typical business day + Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer + Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms + Occasionally positions self to access drawers and shelves of various heights + Frequently reaches for and handles paperwork and files + Constantly communicates with customers, coworkers, and management in-person and on the phone + Must be able to exchange accurate information + FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need. **Salary Range** $20 Per Hour to $23.15 Per Hour **Statement of Benefits** FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D **EOE/Affirmative Action** FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department. **Colorado Job Application Fairness Act** Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation ***This job opportunity is expected to close on February 10th, 2025*** ***This job opportunity’s deadline has been extended to February 17th, 2025*** ***This job opportunity’s deadline has been extended to February 21st, 2025*** ***This job opportunity’s deadline has been extended to February 25th, 2025*** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)