Are you looking for an opportunity to grow and develop? 

 

As the  Loan Servicing Manager you will be part of Commercial Bank Operations at JPMorgan Chase and services construction and term loans with business owners, investors and developers of commercial, and multi-family properties.  The Operations Manager oversees a team responsible for the life of loan servicing of a large complex Community Development Portfolio.  These activities include reviewing, understanding and administering loans in accordance with the loan agreement, third party servicing agreement, bank policy and established procedures.  Thorough knowledge of servicing requirements of diverse commercial construction loans encompassing tax credits, equity investments, low income housing components, bond enhanced/direct pay letters of credit, perm–loan conversions, and loans with single and multi-bank collaboration is a must. 

 

Job responsibilities:

Regularly updating /utilizing the loan disbursement program to manage the team’s portfolio activity including: processing loan fundings, rate changes, loan billings, loan payoffs, insurance management, collateral releases, third party servicing and successfully managing customer requests.  Verifies and approves teams daily transactions on an exception basis.  Coordinates and assigns new originations.  Provides mentoring, training and assistance to new and existing team members.  Monitors monthly management reports.  Actively participates in various developmental committee meetings.  Assists in the creation and implementation of departmental procedures and special projects. Identifies process improvement and efficiency enhancements. 

 

Required qualifications, capabilities, and skills:

Knowledge of Affordable Housing lending, Demonstrated leadership success within a Servicing/Operations Environment (5+ years)  Advanced analytical skills, problem solving and strategic thinking skills. Excellent oral and written communication. Ability to explain in detail the business process to internal and external clients, as well as provide leadership in a positive and proactive manner. Excellent time management skills with the ability to multitask in a fast paced environment.  Ability to prioritize and meet deadlines and interpret complex loan documents. Effectively communicate and interact with all levels of the organization. The ability to analyze problems, perform due diligence and recommend solutions or appropriate courses of actions required. Ability to determine potential risk exposure to the Bank.  Ability to handle difficult situations with external and internal customers in a timely and professional manner.  Act with a sense of urgency and prioritize when necessary.