Job details As a Loan Servicing Representative you will receive phone calls and assist members with a wide variety of concerns and questions regarding general loan information including but not limited to payments, rates, and product options. Work with all levels of Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships. ...



Position Requirements:
-Ability to communicate effectively verbally, in writing, and over the phone, with Members, Manager, President / CEO, Members, Volunteers, Co-workers, and Senior Management Team.
-Strong analytical and organizational skills.
-Ability to follow oral and written instructions.
-Ability to manage time and resources.
-Ability and willingness to work with a variety of office equipment and software systems.
-NMLS number or ability to obtain one required.

Responsibilities:
-Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit card issues, general loan questions, payment application/calculation questions, and insurance questions.
-Receive and properly apply loan payments and payoff checks received via mail.
-Prepare loan modifications based on member request for consumer and mortgage loans following credit union procedures and policy and coordinate member signing.
-Assign new real estate and consumer loan applications to loan officers. Troubleshoot and resolve real estate application issues for members.
-Fund loans by processing journal tickets for all loan types.
-Balance various GLs and submit reconciliation reports to the Accounting Department monthly.
-Receive paid off loan documentation and verify reconveyance fees are collected, as required.
-Serve as back up for the mail filing clerk.
-Work effectively with third-party insurance tracking company, insurance agents, and members to verify and obtain member insurance policies.
-Complete weekly insurance reports.
-Check in and process all mailed and emailed insurance policies daily.
-Follow up on and process all insurance total loss claims, lay up or exception requests and any member inquiries.
-Accurately calculate and apply force placed insurance premium charges and refunds.
-Make action recommendations to supervisor or senior management as appropriate and assist with special projects as needed.
-Communicate effectively with all lending staff to identify needs and evaluate alternative solutions and strategies.

Working hours: 8:00 AM - 5:00 PM

Skills:
-Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
-Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes
any applicable tests.

Education:
Associate

Experience:
1-4 years

Qualifications:
-Associate or bachelor's degree in accounting, finance or banking preferred.
-1-2 years professional experience required, preferably in loan operations or lending environment preferred but not required
-NMLS number or ability to obtain one required.


Apply online today at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow more As a Loan Servicing Representative you will receive phone calls and assist members with a wide variety of concerns and questions regarding general loan information including but not limited to payments, rates, and product options. Work with all levels of Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships.




Position Requirements:
-Ability to communicate effectively verbally, in writing, and over the phone, with Members, Manager, President / CEO, Members, Volunteers, Co-workers, and Senior Management Team.
-Strong analytical and organizational skills.
-Ability to follow oral and written instructions.
-Ability to manage time and resources.
-Ability and willingness to work with a variety of office equipment and software systems.
-NMLS number or ability to obtain one required.

Responsibilities:
-Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit card issues, general loan questions, payment application/calculation questions, and insurance questions. ... -Receive and properly apply loan payments and payoff checks received via mail.
-Prepare loan modifications based on member request for consumer and mortgage loans following credit union procedures and policy and coordinate member signing.
-Assign new real estate and consumer loan applications to loan officers. Troubleshoot and resolve real estate application issues for members.
-Fund loans by processing journal tickets for all loan types.
-Balance various GLs and submit reconciliation reports to the Accounting Department monthly.
-Receive paid off loan documentation and verify reconveyance fees are collected, as required.
-Serve as back up for the mail filing clerk.
-Work effectively with third-party insurance tracking company, insurance agents, and members to verify and obtain member insurance policies.
-Complete weekly insurance reports.
-Check in and process all mailed and emailed insurance policies daily.
-Follow up on and process all insurance total loss claims, lay up or exception requests and any member inquiries.
-Accurately calculate and apply force placed insurance premium charges and refunds.
-Make action recommendations to supervisor or senior management as appropriate and assist with special projects as needed.
-Communicate effectively with all lending staff to identify needs and evaluate alternative solutions and strategies.

Working hours: 8:00 AM - 5:00 PM

Skills:
-Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
-Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes
any applicable tests.

Education:
Associate

Experience:
1-4 years

Qualifications:
-Associate or bachelor's degree in accounting, finance or banking preferred.
-1-2 years professional experience required, preferably in loan operations or lending environment preferred but not required
-NMLS number or ability to obtain one required.


Apply online today at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow morekey responsibilities

-Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit card issues, general loan questions, payment application/calculation questions, and insurance questions.-Receive and properly apply loan payments and payoff checks received via mail.-Prepare loan modifications based on member request for consumer and mortgage loans following credit union procedures and policy and coordinate member signing.-Assign new real estate and consumer loan applications to loan officers. Troubleshoot and resolve real estate application issues for members.-Fund loans by processing journal tickets for all loan types.-Balance various GLs and submit reconciliation reports to the Accounting Department monthly.-Receive paid off loan documentation and verify reconveyance fees are collected, as required.-Serve as back up for the mail filing clerk.-Work effectively with third-party insurance tracking company, insurance agents, and members to verify and obtain member insurance policies.-Complete weekly insurance reports.-Check in and process all mailed and emailed insurance policies daily.-Follow up on and process all insurance total loss claims, lay up or exception requests and any member inquiries.-Accurately calculate and apply force placed insurance premium charges and refunds.-Make action recommendations to supervisor or senior management as appropriate and assist with special projects as needed.-Communicate effectively with all lending staff to identify needs and evaluate alternative solutions and strategies.

experience

1-4 years

skills

-Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.-Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passesany applicable tests.

qualifications

-Associate or bachelor's degree in accounting, finance or banking preferred.-1-2 years professional experience required, preferably in loan operations or lending environment preferred but not required-NMLS number or ability to obtain one required.

education

Associate