Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
OverviewThe Loan Servicing Specialist is a position in a fast-paced, dynamic and HIGHLY-VISIBLE environment where providing an exceptional level of service to both external and internal Customers is the primary focus.
As one of the organization’s principal points of contacts with our Customers, an emphasis is placed on the continual development of cross-channel Product Knowledge (Loan & Retail Products).
The Customer Service/Loan Servicing Specialist will use active listening to help understand and better serve the Customer’s needs in a professional, courteous manner.
Responsibilities Process all Loan Advances on simplex products ensuring proper authorization and commitment availability.Process non-standard Loan Payments on various products.Process Loan Demand Statements on simplex products ensuring all principal and interest are included and inclusive of all appropriate feesProcess Loan Payoffs on simplex products and closing of commitments.Prepare Wire Instructions and input into the Wire System and/or Credit Funds to the borrower’s deposit accountPerform Escrow Analysis as required by state with appropriate refunds and/or loan amortizationDisburse all escrow payments for tax and insurancePerform MERS activitiesMay perform SBA reporting and its portfolio management and disbursement to ColsonProcess miscellaneous maintenance transactionsPerform End-of-Day balancing ensuring all activities are reconciled with the General LedgerRespond to internal customer inquiriesProvide guidance and training to junior Loan Servicing SpecialistWork on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.Perform other duties as assigned Qualifications 2-5 years Call Center/Loan experience in a banking environmentPC & Windows based application proficiencyStrong Math aptitudeCandidate must have the ability to work flexible hours and maintain good punctuality/attendanceHigh School graduate or equivalent
ADDITIONAL PREFERRED SKILLS
Professional working proficiency in Mandarin and or Cantonese is a plusKnowledge of LPS and Metavante Insight highly desirableAbility to work independently in a fast-paced environmentExcellent communications and interpersonal relationship skillsDesire to trouble-shoot and solve problems for Customers Compensation The base pay range for this position is USD $21.00/Hr. - USD $24.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="color: #54585a;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeedEast West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law. Application FAQs
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