Navient Solutions LLC

At Navient, we believe people are our greatest asset. Whether you’re a client or a colleague, integrity, passion, and commitment guide everything we do. We believe it’s possible to hold one another to a high standard while fostering a supportive and inclusive workplace. Through trust, innovative collaboration is possible. After all, great ideas can come from anyone — maybe the next one will come from you!

Our Loan Servicing Specialist II is responsible for the maintenance of existing FFELP and non-FFELP accounts in response to customer/ school inquiries. In this role, you'll research, analyze and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.

Some of our benefits include:

3 weeks Paid Time Off (increases to 4 weeks after just 1 year of service!)Medical, dental, vision coverage within a few weeks of starting. 401K - Employer match after 6 months!Tuition ReimbursementEmployee Assistance Program

This position offers a hybrid schedule after completion of in-office training at our Fishers location for approximately 8 weeks.

Areas of responsibility include:

Account Management/Analysis/Research

Assess the account status to obtain accurate information on various aspects of the loan(s).Use all resources available to resolve work items in an efficient manner. Handle and resolve various tasks, some complex.Report all issues that arise with any system to your supervisor immediately.There are some aspects of each process that require verification of customer status before task completion. Evaluation of each scenario is required in order to take the best course of action.

Customer Service

Provide all customers with a quality product that meets the departments expectations.Utilize the student loan servicing and departmental processes to effectively and efficiently manage the accounts.Assist the department in maintaining federal processing standards. Foster strong relationships with internal and external customers.Review accounts and resolve issues, some being complex in nature.

Training and Development

Cross-training to meet business needs.Consistently keep abreast of new information pertinent to maintain accounts accurately. Keep all training documentation organized for effective reference and guidance.

Other duties as assigned. 

MINIMUM RQUIREMENTS

High School Diploma/ GED/ equivalent.1 year experience as a Loan Servicing Specialist I OR financial and/or customer service experience. Additional equivalent education above the required minimum may substitute.

PREFERRED QUALIFICATIONS

Working knowledge of business areas, processes and procedures. Working knowledge of applicable department systems.Demonstrated ability to handle basic, multiple activities within department.Demonstrated ability to manage time effectively to meet individual/team/department goals.  Basic data entry skills.Familiarity with Microsoft applications with emphasis on Word/Excel.Excellent oral/written communication skills.Attention to detail and results orientated.  

IMPORTANT NOTICES:

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace