Date: Jan 28, 2025 Location: Charlotte, NC, US, 884 Company: Popular Workplace Type: Remote Loans Operations Technician Location Must live or be willing to relocate to one of the following states: California, Connecticut, Florida, Georgia, Illinois, Maryland, Michigan, Missouri, North Carolina, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas. Work Schedule + Monday – Friday from 8:30am to 5:30pm (Eastern Time) or equivalent schedule to Puerto Rico time. Daylight saving time (US), 8:00 am to 5:00pm (Eastern Time) or equivalent to 9:00 am to 6:00 pm schedule (Puerto Rico time). + Flexible schedule including different time schedules (as requested), holidays, and weekends. Coordinate vacations except August, September and October, due to the highest hurricane impact season. General Description In an effort to continue strengthening Popular’s strategy to provide year-round, uninterrupted services to Popular Bank (PB), the “Permanent Skeleton Crew” will significantly strengthen the PB Disaster Recovery Team’s capabilities while providing participants with career development opportunities and eligibility to participate in a work-from-home format.Must be willing to relocate to one of the following states: California, Connecticut, Florida, Georgia, Illinois, Maryland, Michigan, Missouri, North Carolina, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas. The Loan Operations Technician is responsible for processing various functions related to loans, including booking loan information, processing payments and payoffs, handling wire transactions, and balancing items processed during the day. The role also involves responding to inquiries from internal departments and processing Service Request Portal (SRP) transactions for Popular Bank loans. Essential Duties and Responsibilities Loan Boarding: + Analyze commercial loan documents and process disbursements, monetary transactions, and wire transfers promptly and accurately. + Daily booking of various types of loan information and processing of loan payments and payoffs. + Perform daily balancing of transactions processed. + Upload final packages on Loan Boarding and review loans with internal checklists. + Post-booking verification process and process corrections if necessary. + Ensure compliance with SLA’s and Quality Tool SLA’s. Customer Support: + Offer support and orientation to internal customers regarding monetary transactions processing, data integrity, regulations, and system’s fields description and codes. + Respond to communication and inquiries from various internal departments and auditors. + Answer calls and provide support to Branches and Departments of Popular Bank. Special Projects and Compliance: + Participate in special projects and disaster recovery testing as needed. + Assist in updating department procedures and testing new applications or validating test scripts for application changes. + Ensure compliance with quality and service objectives, including GL Items Clearing and maintaining logs for commercial facilities, and Consumer HELOC and Securities Based Lending (SBL). Education Bachelor of Business Administration from an accredited university or college, preferably with a concentration in accounting. Experience Minimum of 18 months of previous banking operations experience. Broad knowledge of Commercial Credit Policy and Loan Operations procedures. Knowledge, Skills and Abilities (KSA's) + Proficiency in MS Office 365 programs such as Word, Excel, PowerPoint, Outlook, Teams, Planner. + Excellent communication skills in English and Spanish, being completely bilingual is required. + Analytical aptitude + Customer service orientation + Ability to work under pressure and meet deadlines. + Detail-oriented with strong problem-solving and decision-making skills. Values Passion for People Succeed Together Own Every Moment Build the Future Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.