A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Greets guests in a warm, friendly, and professional mannerFamiliar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency proceduresFamiliar with local dining, shopping, and entertainment offeringsIs completely conversant in all information in the Concierge Fact BookAnswers guest questions about the hotel and local area, researching and providing prompt and professional follow-up informationBecomes familiar with guest names and acknowledges them by nameServes each guest on a one-to-one basis with utmost courtesyPersonalizes all services and anticipates guest requests whenever possibleMakes dining, theater, tour, travel, and other arrangements for hotel guestsAssists guests with transportation needsArranges childcarePresents guest orientation sessions for new arrivalsInspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and musicWorks closely with in-house vendors to satisfy guest entertainment needsConstantly displays outstanding communication and guest relations skillsDemonstrates a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephoneAnswers telephone in accordance with Loews Hotels standardsTakes a proactive role in providing assistance in the hotel lobbyProvides tours of the hotel, displaying extensive familiarity with its history and interior décorMaintains inventory of local maps and brochuresDevelops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and eventsRetrieves guest messages from computerSets up and disassembles the morning and evening concierge serviceConducts Random Guest Survey Calls in accordance with hotel policyOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards