Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis. 

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

Understand global customers' profile, needs and expectations.Retain existing business and continuous pursuit of global business development.Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

QualificationsUniversity or equivalent business qualificationsMinimum 3 years Expeditors or industry experience (freight forwarding)Proven work experience in business developmentKnowledge of Expeditors products and servicesProficient in MS Office and CRM softwareStrong presentation skillsStrong analytical skillsAbility to perform and meet KPI requirementsProven problem solving and interpersonal skillsCharismatic with an ability to connectProficient in Portuguese and English languageKnowledge in Microsoft Power BI is desirableValid Driver License is desirable

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus