General Summary:
Performs system monitoring and analysis support for the detection of cyber incidents and provides recommendations on how to correct findings.

Principal Duties and Responsibilities (*Essential Functions):

Submits and tracks all service tickets submitted internally and externally for Operational Technology (OT) systems.  Monitors/logs SOC Request/CNOC actions and response.  Assists in OT investigations of significant incidents and reporting.  Submits and tracks all service tickets submitted on behalf of customer internally and to external organizations.  Provides timely acknowledgement of SOC service requests, problem identification, root cause analysis, escalation, resolution, and closure for all SOC service requests in accordance with SLAs and OLAs.  Escalates OT cyber incidents that require further in-depth analysis to SOC Incident Analysis.  Categorizes and prioritizes OT cyber events and other SOC service requests.  Documents and tracks incidents in accordance with reporting procedure and archives historical OT SOC data.  Provides situational awareness on OT cybersecurity-related issues impacting enterprise policies and procedures.  Provides monitoring and analysis of OT SIEM events to identify potential security risks and vulnerabilities.  Triages events and investigates to identify OT security incidents.  Logs security incidents in the IT/OT ticketing system.  Manages OT security incidents throughout their lifecycle to closure.  Coordinates with other, remote technical teams to investigate, document, and resolve issues.  Makes recommendations for ongoing tuning and updates to the SIEM system.  Receives input from threat intelligence sources and analyzes events to identify threats and risks. Supports ad-hoc data and investigation requests.  Conducts security and vulnerability scans as directed using established processes.

 At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here.