Combined Role: Local Service Transition and Client Training Consultant

Our story 

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.  

 

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. 

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.  

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. 

 

To learn more about us, visit stradaglobal.com 

Job Summary

The Local Service Transition and Client Training Consultant is responsible for overseeing the transition of services from implementation to operations and delivering effective training to clients. This role ensures projects are completed within the defined scope, quality, time, and budget while ensuring clients are well-trained and operationally ready.

Key Responsibilities

Service Transition:Lead local workshops to ensure clients understand the scope of services, delivery models, and system landscapes.Help clients understand the implementation methodology, including phases and deliverables.Onboard the BAU operational team into the project.Prepare the Payroll Calendar and Trusted Source List.Provide necessary accesses to clients and Operations team members.Implement local service delivery tools (case management tool, call center, SLA reporting tool, etc.).Coordinate and lead testing phases to ensure systems are working and integrated as expected.Direct and plan work, objectives, and resource models for transition to Operations activities.Identify and communicate project risks.Monitor the delivery of the transition within the agreed scope, quality, time, and budget.Prepare for the hypercare period.Ensure a successful transition from Project to BAU services for clients and Operations teams.Client Training:Conduct high-quality training sessions, both online and in-person.Design and maintain training materials, ensuring they are up-to-date and meet company standards.Participate in meetings to clarify training scope and report progress.Engage in continuous learning and development to improve training materials and client experience.Foster a professional atmosphere and enforce business etiquette.Collaborate with subject matter experts and colleagues to understand tools and deliver effective training.Engage in various projects and activities as needed.

Knowledge, Skills, Abilities, and Experience

HR and Payroll Services: Experience in HR and payroll services delivery/operations.Coordination: Experience in coordinating between different stakeholders.Communication: Strong communication skills with previous customer-facing experience.Language Skills: Proficiency in English and Spanish; additional languages are a plus.Organization: Highly organized with the ability to oversee large and multiple projects.PC Literacy: Proficiency in Word, Excel, Project, and PowerPoint.Travel: Willingness to travel locally and internationally.Operational Collaboration: Experience working closely with operational teams.Workshop Management: Ability to manage process/service workshops with multiple customer contacts.Service Testing: Experience in service testing, including System Integration Test, Scenario Based Test, Service Rehearsal, and Parallel Runs.Knowledge Transfer: Handling knowledge transfer and service transitions.Customer Service Training: Solid experience required.Creativity and Open-mindedness: Essential for embracing new challenges.Presentation Skills: Very good presentation skills required.Interest in Technology: Keen interest in new technologies and solutions.

This combined role is crucial for ensuring a smooth transition from project implementation to operational services and ensuring clients are well-trained and ready for successful project phases. If you have any specific questions or need more details, feel free to ask!

Benefits 

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.   

 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position. 

 

Our commitment to Diversity and Inclusion 

 

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. 

 

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. 

 

Diversity Policy Statement 

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. 

 

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. 

 

Authorization to work in the Employing Country 

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. 

 

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. 

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

.