Job Posting Title:

Locksmith Technical Trades Crew Leader

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Hiring Department:

Facilities Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)

Voluntary Vision, Dental, Life, and Disability insurance options

Generous paid vacation, sick time, and holidays

Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds

Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

Flexible spending account options for medical and childcare expenses

Robust free training access through LinkedIn Learning plus professional conference opportunities

Tuition assistance

Expansive employee discount program including athletic tickets

Free access to UT Austin's libraries and museums with staff ID card

Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

Purpose

Lead a team of three locksmiths while maintaining the security and integrity of the keys and key systems of The University of Texas at Austin. Provide key and lock services to 70,000 faculty, staff, and students for more than 200 university buildings in multiple locations across the Austin area. Manage the workflow for the locksmiths and support projects by adhering to established policies and standards to meet deadlines in a high-production environment. Expected to perform the same duties as the locksmiths and provide leadership for the development of skills and efficiency while offering premier customer service. 

Responsibilities

Provide leadership to include directing, scheduling, and assigning workload based on projects and work orders, and accommodate unplanned, high-priority situations. Must adhere to established procedures and University policies while meeting multiple time-sensitive requests. 

Train, mentor, counsel, discipline, and conduct performance evaluations of locksmiths to maintain a high standard of service delivery and create a team-focused environment. Ensure compliance with applicable policies and standards. Will be responsible for working all facets of locksmithing tasks. Develop open communication and respond to requests for assistance. Possess a team-oriented mindset and foster strong communication within the department, and with customers, and vendors.

Attend project meetings for renovation and new construction projects. Review hardware specifications to ensure campus lock standards are maintained, including brand, key-way, and finish for each facility. Maintain existing and create new key systems. Interpret drawings, hardware schedules, RFIs and related construction documentation.

Work closely with the supervisor to learn job specifications to enable the team to meet all deadlines, coordinate workload, and be aware of project details including parts, labor, and staffing levels. Reports the status of all jobs to the supervisor and acknowledges situations which may cause delays when recognized.

Create, edit, and close work orders in the new work order management system (UT Works). Monitor service requests and work orders and prepare status reports to management. 

Communicate with the supervisor and the administrative team regarding service requests, work orders, keying instructions, customer information, and related information. Excellent oral and written communication skills are needed. Timely and professional responses to inquiries will be required.

Ensure locksmith staff stays current on all safety training requirements, including monthly shop training. Follows all safety protocols including use of Personal Protection Equipment (PPE) when appropriate. Maintain clean, safe, and orderly shop. Monitor and maintain inventory levels.

Other related duties as assigned, including working with other departments within the Campus Operations' portfolio. Occasional overtime is required to support organizational goals and objectives.

Required Qualifications

Minimum of 7 years' experience as a locksmith. At least 3 years of supervisory experience in an institutional or government environment. 4 years' experience designing and implementing master key systems. Minimum of 5 years working with contractors and project managers on commercial or government construction projects. Basic skills using Microsoft Word and Excel. Class C driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days of entering Texas as a new resident.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Certified Facility Locksmith certification issued by the National Locksmith Institute. More than 3 years of supervisory experience in the locksmith or service-related trade environment. More than 4 years of experience with master key systems (up to Level 4 GGM systems). Outstanding customer service skills. Understanding and interpreting the importance of adhering to established standards, procedures, and policies. Experience in working in a deadline-driven service environment. Intermediate Microsoft Word and Excel skills. 

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$58,000

Working Conditions

Uniform or PPE

All weather conditions

Extreme temperatures

Chemical fumes

Standard office

Biohazards and chemicals

Electrical and mechanical

Keyboard

Manual dexterity

Climbing of stairs and ladders

Lifting and moving

Exposure to environmental conditions (to include dirt, dust, fumes, smoke, air pollution, and loud noises). Lift, push, and pull up to 50 pounds. May twist, grasp, pull, and bend. 

Work Shift

40 hours per week, Monday-Friday 7:30-4:00 Occasional overtime will be necessary which may include evenings, weekends, and holidays.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.