Hiring Customer Support / Logistics Coordinators for large tech company in Tempe, AZ!

Job Description

On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication to verify and identify any necessary specifications on trucks and processes. You will coordinate, communicate, and provide updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team manages all gate operations, allowing onsite associates to focus on daily operations. Daily interactions with approximately 200 drivers require excellent and clear communication skills.

ResponsibilitiesAct as a Remote Gate Agent supporting drivers across the country.Use two-way audio/video communication to verify and identify truck specifications and processes.Coordinate and communicate updates daily to all parties involved in warehouse, facility, and distribution center operations.Manage all gate operations to allow onsite associates to focus on their daily tasks.Communicate clearly and effectively with approximately 200 drivers daily.Essential SkillsProficiency in Microsoft Office.Excellent phone etiquette.Strong customer service skills.Great attitude and aptitude.Technical savviness.Experience in logistics, intermodal, supply chain, and call centers.Excellent communication and people skills.Additional Skills & Qualifications1+ year of high volume (call center) customer support experience.Strong retail customer service experience from companies such as SBUX or the restaurant industry.Strong job tenure required.Ability to follow standard operating procedures (SOP) and strong problem-solving skills.Proficiency in Microsoft Excel and keyboard shortcuts.Ability to multi-task and work on multiple projects simultaneously.Quick learner able to work in a fast-paced environment.Work Environment

This is an on-site position, working 5 days a week, Monday to Friday, from 8:30 am to 5:00 pm post-training. The training schedule is Monday to Friday, 8:00 am to 4:30 pm for 3 weeks. Mandatory overtime is expected during peak seasons (June - July & October - January), which includes a 6th workday and 10-hour workdays.

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Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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