Logistic & Order Handling SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Order Handling Manager

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. This role is contributing to the ABB Niessen – Electrification Area.You will be mainly accountable for:• Processing customer orders to ensure they receive accurate and timely delivery of products• Ensuring the achievement of established objectives, i.e., on-time delivery through supervision and definition of improvement actions if necessary• Ensuring the resolution of customer issues by coordinating with Logistics and other internal and/or external teams and prioritize customer inquiries and orders• Reviewing and analyzing performance against objectives and preparing improvement plans• Developing, implementing and maintaining customer service processes and ensuring compliance with global and local standards, norms, tools and policies, and share functional best practices and lessons learned throughout the organizationYou will join a high performing and dynamic team, where you will be able to thrive.

Qualifications for the role

Engineer/Technical or Business studies Advanced English Work experience in managing a customer service or sales support team Customer focus and communication skills in an international environment Knowledge of Excel/Word/Outlook/PowerPoint Knowledge of SAP/Salesforce will be positively valued Knowledge in handling export and import procedures will be positively valued

What's in it for you?Play a part in anticipating, sensing and responding to technology trendsHelp customers in driving efficiency and sustainability, making a strong impactGet motivated by continuous improvement in what we do and how we do it, bring your know-how.BenefitsCareer advancement opportunitiesDiscounts on ABB productsLearning & development offeringWellbeing programMore about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory