O ur Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview 1. Order tracking and fulfillment + Respond to customer’s order and request + Confirm parts’ quotation with customer and place PO in system. + Inventory checking in system and tracking, communicate inventory shortage with planning team. + Customer order tracking, ensuring on time delivery. 2. Communication with customer + Confirm the shipping document requirement with customer, support customer for the document preparation. + Updating onsite-engineer and customer with the order status, such as shipment and inventory status. + Support to track the invoice from customer and ensure payment. + Other request from customer about order delivery + Post-sales support. Handle customer complaints and offer solutions. 3. Parts tracking + Tracking the defective parts return from Customer. + Maintain and monitor the data log. Work with on-site engineer to accelerate the parts return. 4. Cooperation with other internal functions + Support finance team to collect the payment from customer. + Closely cooperation with planning, logistics, field team, and finance. + Act as the focal contact between the company and customer regarding any parts support related questions. 5. Database maintaining + Maintain the basic information of customer. + Maintain the log of the request from customer. + Prepare parts service reports. All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. + College degree (Bachelor degree is a plus) + Adequate English reading & writing skills, fluent English speaking is a plus. + 1-2 years related experience. (Excellent graduate might be considered) + Proactive, integrity, and attentive. + Work under pressure Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.