Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

Supply Chain Operations Support

Handle all customer and internal inquiries timely and professionallyMonitor shipments in transit by exception to ensure SLAs and KPIs are metMonitor successful EDI transmission and data integrity of Exp.oAudit files for accurate and timely invoicing

Carrier Relations

Measure performance goals and KPIs at an aggregate level

Performance Management

Statistical and performance reportingInternal and external training

?Business Intelligence

Confirm data integrity of internal and customer facing reportsDevelop and maintain network monitors and dashboards?Create new and ad hoc reports that help manage customer expectations

Continuous Improvement

Short and long term problem resolution through root cause analysisEffectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvementIdentify and maintain a constant pipeline of cost and process improvement projectsEffectively manage projects through to completion

Qualifications

 

Broad knowledge of global logistics and supply chain management conceptsSolid understanding of Expeditors' systems and processesProficient in MS ExcelEffective communicator, both written and oralDetail oriented and analytical problem solverExcellent customer service skillsTeam player

 

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus