MUST HAVE: Customer Service (Problem Solving), preferably within a ticketing system. 100% on Site by March 2025 (Tempe) Description • Provide shipper support to vendors and sellers who use Amazon as their freight distributor. • They make sure they get the service that is due to them, customer support from the standpoint of operations to solve problems. • If there is a missed pickup, their job is to research and ultimately resolve to ensure the freight picked up. • Amazon has over 16,000 vendor relationships and they will work with different people each day. • The support cases are in a platform called Perigon • Shippers and carrier cases • Cases are created by vendors or carriers submitting a case in the platform • Leads will assign cases each day to the associates • 20% of your touched cases should result in a phone call Additional Skills & Qualifications • Looking for people who like to solve riddles, the SOP that they have for this team provides guidelines, but they need people to jump in and own their space. • Problem solving/critical thinking experience - Assigned cases; eventually expected to work through 9 cases per hour. • Need someone who can go beyond following instructions, must use critical thinking skills to find info that is not in reports. • Must show good work history and tenure in previous roles. If they have advanced in their previous roles that is a big plus. • Think outside the box, may not have all the answers, take the lead and connect the dots. • Excel - copying and filtering data. • Excellent written communication skills Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tempe,AZ. Application Deadline This position is anticipated to close on Feb 19, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.