Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

You, as Logistics Claims specialist process, track and reduce the Domestic Market Logistics Claims by handling claims for lost or damaged shipments including identifying the root cause of claims and recording its damage or loss. Effectively and efficiently address any issues that arise during shipping, minimizing any negative repercussions to Roche Diagnostics South Africa.

Your Opportunity

Logistics Claims Management: processing returns by receiving the notification, identifying the solution, securing authorization to proceed and implementing. Resolving abnormal returns by identifying the issue and implementing the corrective action and updating the system and facilitating the credit movement of the stock.Cost Management and Reporting: Reducing Logistics Claims freight costs by agreed or set targets per period. Internal and external reporting on Logistics Claims, tracking of trends and building actionable insights.Customer query administration: Resolving customer queries and logistics claims and reporting report pricing issuesRelationship Management: Developing an in-depth knowledge and understanding of the customer and 3PL’s systems, processes, key performance indicators and ways of working in order to drive an efficient claims process.Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue.

Who you are

Qualifications and experience:

NQF 5/6 in logistics or similar3 to 5 years in customer experience in logistics or similarERP system knowledge

Recommended skills and abilities:

Customer experience3PL interface abilityTeamwork and collaborationAccuracy, analytical thinking and problem solving skillsGood communication (verbal and written) skill, planning, organising and prioritisingTechnical and business expertise, report creation

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.

Roche is an Equal Opportunity Employer.