About The RoleThe Logistics Coordinator is responsible for assisting with quoting, coordinating, routing, and following up with freight carriers to ensure products are picked up and delivered with minimal issues. The primary goal is to support shipment coordination, act as a communication liaison between carriers and internal operations teams, and address and resolve logistics issues.

What You Get To Do Every Day

Schedule pickups and deliveries for oversized items through third-party carriers, handling both inbound and outbound logistics.

Collaborate with Customer Service and carriers to track orders in transit.

Coordinate freight from origin to destination, including order placement, appointment confirmations, and tracking as needed.

Handle claims processing with 3PL, USPS, UPS, DHL, and ONTRAC.

Create and manage all UPS CampusShip/QVM accounts for the sales team.

Investigate shipment discrepancies with warehouses and parcel carriers.

Manage Customer Service and Customer Relations inquiries and issues.

Perform data entry, invoice processing, and purchase order management.

Facilitate warehouse transfers of supplies and products involving third parties.

Support the coordination of retail openings, offsite photo shoots, and vendor transport.

Maintain daily operations involving warehouse-to-warehouse inventory and truck routes.

What You Bring To The Role

Minimum Requirements:

High School Diploma or GED required; some college education preferred.

1-2 years of experience in logistics, freight transport, or third-party logistics (3PL) is a plus.

Proficient in PC applications such as Email, Word, and Excel.

Excellent customer service, phone communication, written, and verbal skills.

Detail-oriented with the ability to meet deadlines.

Capable of working independently and collaborating with multiple teams in a fast-paced environment.

Strong problem-solving abilities with the capability to analyze and break down data to identify root causes and develop appropriate solutions.

Ability to multitask and manage various tasks simultaneously..

Compensation, Benefits, + Perks

Employee Stock Purchase Plan 

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is 21.00-21.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.