Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs.  Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information.  To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below: 

Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documentsUpdate and/or load shipment information in a timely and accurate manner into our operating systemTimely freight dispatch to avoid disruptions in customer's supply chain  Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in personReview and monitor reports to understand individual performance, impact and opportunities for developmentAccurately execute invoicing based on established customer SOP's, rate shells and Tariffs Contribute to maintaining strong vendor relationships- airlines, trucking companies and othersMaintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirementsMeet key performance indicators in support of department, branch, product and company goalsDesire to understand overall department process flow and constantly seek opportunities for improved efficienciesEscalate problems or decisions to Management based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications: 

High School DiplomaExcellent customer service skills; friendly, courteous, empathetic and helpfulEffective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive resultsStrong attention to detail and organizational skills Proven desire to learn and expand knowledge base Sense of urgency around all aspects of customer service Emotional resilience, can withstand stressWork effectively and productively with others Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)Fluent in English

Desired Qualifications:

Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required One year of work experience in a customer service related role 

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.