PRIMARY FUNCTION: The Logistics Coordinator will coordinate daily logistics activities, acting as the liaison between client, carrier and internal teams to resolve carrier, billing and/ or rate issues.  

RESPONSIBILITIES AND TASKS:    
•    Interact daily with assigned customers to deliver exceptional customer service through accurate order building and expediting, timely tendering of loads to LTL and TL and communication of exceptions, partnering with internal and external sources to resolve 
•    Manage daily execution of transportation needs, including tracking and scheduling shipments, load planning, and communication of status updates to internal departments and external customers 
•    Communicate with client, carrier and internal teams to manage and resolve billing and/ or rate issues
•    Research and resolve carrier service issues, failures and delays; anticipate possible/probable changes and/ or problems; reallocating resources as necessary
•    Analyze customer shipment data, identify areas where cost efficiency may be improved; develop and recommend solutions to appropriate personnel
•    Perform additional relevant duties as assigned 

SUPERVISOR RESPONSIBILITIES: 
•    None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy 

EDUCATION and CERTIFICATIONS: 
•    High School Diploma or equivalent

EXPERIENCE AND SKILLS:
•    Minimum two (2) years’ relevant experience within the logistics industry; previous customer service preferred 
•    Exceptional computer skills with working knowledge of MS Office (Outlook, Word, and Excel); experience using a Transportation Management System (TMS) preferred
•    Must have the ability to effectively communicate, both verbal and written, using detailed written reports and narratives, with internal and external customers in a timely and professional manner
•    Ability to analyze qualitative data and interpret written materials to draw logical conclusion to make informed recommendations 
•    Ability to work in a fast paced environment using excellent organizational skills and precise attention to detail with the ability to effectively prioritize tasks and efficiently resolve issues 
•    Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency

SAFETY REQUIREMENTS:
•    Follow and ensure others follow departmental and company safety policies and programs
•    Wear required protective equipment in all areas where mandatory

PHYSICAL REQUIREMENTS:
•    Ability to remain stationary for extended periods
 

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.