Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

 

Job Description

Job standards

Working within the guidelines outlined in the Expeditors culture and mission statement.Keeping the work area in an organized and tidy manner.Utilize computers and equipment for company business only.Dress according to company policy.Portraying a professional attitude at all times and a willingness to work as a team member.Sick days and appointments: As per Expeditors Policy.

Job responsibilities

Complete all work within the guidelines and Air Lateral/OPS requirements.First priority of this job function is the handling and expediting of "live shipments"Tracing and tracking of inbound freight from overseas pre-alerts to tracing with the airlinesClerical responsibilities: logging pre-alerts, entering client numbers and making folders, filingEnter event codes as trained and outlined in the Air Lateral/OPS manual.Follow customer SOP.Communications:Respond to E-mails in a timely manner. If an e-mail needs more research or time, then must send a message to the sender keeping them updated.Overseas (origin) must be kept up-to-date on the status of shipmentsPickup phone calls within the department.Scan all documents into the system as required.It is the Air Import Agent's responsibility to advise and discuss with the supervisor if any part of the above responsibilities cannot be completed.

Report Function Responsibilities

Daily review of the Breakbulk and Electronically Logged ReportsIf for any reason, whatsoever, this cannot be done as stipulated above, the import agent is to notify their supervisor immediately as this will affect the weekly Air Lateral quality results.

Accounting

Closing and settling shipments according to Air Lateral/OPS manualBill customer timely according to Air Lateral/OPS manualCorrect EDI and billing errors based on daily/monthly reporting tools provided.

 

QualificationsUniversity Degree or Industry Specific Diploma1-2 years of experience in the industry is idealComputer savvyCustomer service experience is a plus

Additional InformationPaid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability InsuranceRRSP Retirement Savings PlanEmployee Stock Purchase PlanTraining and Personnel Development Program

Annual compensation is from CAD 45,000 to 52,000.