About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

LATAM Logistics and Customer Engagement Lead, this role is to be supporting the LATAM Logistics Manager & Coordinators with focus on Customer Engagement and responsible for the overall operational logistics support to the Customer Service Field organization in the relevant areas.

The incumbent is responsible for:

Logistics call resolution; source & arrange shipment of spare parts required for service calls. Key for this resolution is fast response, good communication and determination to find solutions for our customers.Inventory levels: managing stock level plans and fulfilment to obtain required service level results, Excess & Obsolete execution, Non Targeted Stock  / Balancing / Buy Back actionsInventory Integrity: managing stock audits, update stock quantities to ensure integrity, investigate inventory discrepancies, in transit management, distress (parts return failure) resolution.

The incumbent directly interfaces with the Territory Manager and his team of customer engineers and addition to the Field Service Coordinators to ensure a maximum level of logistics support.

3PL Adherence to Process and 3PL Operational Improvement working closely with Commodity managers including defect review and action based on voice of customer (Field / COL )

Self-starter with the ability to organize oneself, unearthing fundamental issues in service delivery where parts and logistics are involved.

Methodical approach to the relevant improvement opportunities presenting in this role.

Other Basic Responsibilities:

Executes strategies, programs, and initiatives associated with the requirements for call resolution and planning of service parts inventory for an NCR geographic region/area.Monitors back orders, expedites deliveries, and manages inventory levels in support of business requirements.Maintains targeted service level objectives by constantly monitoring of open service calls suspended for parts.Acts as the single point of contact for service parts availability issues between the Customer Service organization and various other organizations (including local CS management, Customer Account Team personnel, Logistics Analysts, and various global organizations).

Within the LATAM Service Parts function, the job holder is expected to be fully responsible for the following activities:

Network OptimizationScrap ReviewNTS/Balancing/Buy BacksConsigned Redundant Stock working with COLAuto Repair & Local Parts management, expansion of Auto Repair, Local Parts Correctly Set Up & Documentation & On Going Management Account Support

Basic Requirements:

Bachelor’s Degree or equivalent work experience Strong communication skills, oral and written (English & Spanish)Strong problem-solving skillsExpected to have good PC skills to aid/assist in the completion of essential job responsibilities.Experience in Oracle ES desirable.Other duties may be assigned.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”