Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

Job Description

The Logistics Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

Responsibilities

Enhance customer relationships by identifying areas for improvement in the overall customer experienceDevelop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providersCommunicate with customers in person and/or through calls, emails, digital platforms and ticketing systemsProcess shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLATracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the clientCoordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessaryMaintain knowledge of customer and company policies on all aspects of product movementIdentify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPsIdentify and articulate process improvement ideas to support operationsCreate documented process for customers when requested - SOP/SWI creationSupport the implementation of company’s culture within the teamWork towards individual and department Key Performance Indicators (KPIs)Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes

QualificationsBachelor's degree or equivalent working experience1-2 years of experience in logistics and/or high volume customer service rolesFluent in English; excellent written and oral communication skillsExcellent customer service skillsStrong organizational, communication and problem-solving skillsSelf-starter with the ability to triage and prioritize tasks in a fast-paced environmentAnalytical mindset with the ability to interpret data and make informed decisionsPossesses a positive,  can-do attitudeStrong knowledge of Microsoft Office, Google Workspace

Additional InformationEnglish professional proficiency requiredOnsite in Amsterdam  - NOT remote