Position Summary Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company. The Logistics Operations Supervisor is in charge of managing daily logistics operations and ensuring everything runs smoothly. This role is the connection between the team, other departments, and external partners to keep the supply chain working without issues. The supervisor’s job is to guide the team, solve problems, and ultimately ensure that customer service and company standards are met. This position needs a strategic leader with good communication, organization, and problem-solving skills to help the team achieve their goals and perform well. To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html Responsibilities + Create and process all import/export shipment documentation + Manage the shipper and destination account + Coordinate and communicate with airlines + Communicate effectively with account agents to accommodate client instructions + Coordinate with carriers to expedite documentation and ensure timely delivery + Provide accurate daily tracking reports with origin and destination information updated + Identifying and resolving operational challenges, such as shipment delays or compliance issues + Lead and motivate the logistics team, fostering a collaborative and results-driven environment + Analyze current workflows and implement process improvements to enhance operational efficiency, reduce errors, and achieve cost savings + Provide training and support to team members to enhance skill sets and operational knowledge + Coordinate daily work schedule with teammates to achieve goals efficiently and on time Requirements + High School Diploma or GED required; Bachelor's Degree preferred + 4+ years of experience in customer service, warehouse operations, or logistics operations required + SAP and logistics systems experience + Proficient in Microsoft Office: Excel, PowerPoint, Word, Outlook + Effective Communication Skills + Experience in analyzing current workflows and implementing or streamlining operational efficiency, reduce errors, and achieve cost savings + Detail-oriented and excellent problem-solving skills to handle high-pressure and fast-paced operations + Ability to travel up to 5% to South America (Brazil) + Warehouse inventory maintenance experience is preferred + Proven ability to adapt to high-pressure situations, manage multiple priorities, and maintain focus on achieving targets even during unexpected disruptions or resource constraints Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: + Top-notch medical, dental, vision and prescription coverage + Wellness program + Parental leave + 401K match and savings plan + Flexible spending accounts + Life insurance + Paid Holidays + Paid Time off + Additional benefits Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.