Description The DSS Logistics PM will support the development, maintenance and control of Standard Operating Procedures for key Tech Deploy logistics operations. They will support day-to-day operations of TD Robotics Deployment teams and pro-actively handle core aspects of deployment materials management. Key job responsibilities • Develop the logistics strategy and roadmap for NPI Programs and provide hyper-care support to streamline onsite operations. • Manage Problem Service Reports for Tech Deployment and cross-collaborate effectively with Robotics Supply Chain to identify and prioritize critical PSRs, and bring timely resolution and closure for deployment projects. • Drive high-impact cross-organizational continuous improvement projects focused on automation and standardization of processes. • Proactively identify, drive reporting, leadership discussions and prioritization of network related material issues for RDE NA Programs. • Review and proactively report-out material deliveries and inventory projections for deployment projects in North America. • Track 3rd party performance with respect to materials management on a weekly basis, and ensure adherence to the service level agreement. • Track and confirm gear on ground readiness for all projects. • Track critical material and problem service report dashboards, Supply Chain (SC) prioritization, and SC adherence to service level agreements. • Support and guide deployment teams with material returns and disposition requests at the end of deployment projects. • Field ad-hoc shipment requests and/or provide guidance to ensure no discontinuities from the carriers or internal transportation team. About the team The Deployment Support Services Logistics team is responsible for delivering logistics services in support of Amazon Robotics Deployment Engineering (RDE) teams enabling them to provide high quality installations of Amazon products and systems worldwide. The Logistics team formalizes partner management to drive lean, efficient logistics operations. Logistics owns and tracks Key Performance Indicators (KPIs) to drive YOY improvements in 3PA productivity, inventory management, quality and safety. The team leads cross-functional continuous improvement initiatives, driving meeting series with all active 3PAs to ensure top performance. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Knowledge of ERP systems such as Oracle Agile, Coupa, SAP Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience working in an engineering organization Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.