The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes.

Responsibilities:Ensure Transportation arrangements are made for shipments by the following:Monitor customer load board and information flow in the Transportation Management SystemMaintain any team mailboxesPerform relationship and knowledge-based exception management to any pre-defined processesDocument and organize existing standard operating processesLearn multiple job functions within assigned teamFacilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answersMeet operational metricsConduct CHR systems trainings to external CHR customer representativesManage reconciliation of daily, weekly, monthly, and quarterly reportsMake fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value propositionAct as a resource and support for peers when neededUnderstand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or teamOther duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:Bachelor’s degree from accredited college or universityMinimum 2 years of experience in Supply Chain, Transportation, and/or LogisticsAbility to work flexible schedule on occasionAbility to travel up to 5% (domestic and/or international)Site Specific:  Fluent in Spanish and English (written and verbal)

Preferred Qualifications:Information systems acumenProficient in Microsoft Office Suite of programsAbility to present to a variety of audiencesAbility to think critically, analyze data and solve problems quickly and accuratelyAbility to work in a team oriented and fast-paced environmentAbility to prioritize and handle a variety of tasksContinuous improvement mindsetExcellent customer service skillsStrong written and verbal communication skillsAbility to adapt to an ambiguous and changing environmentValues a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.