POSITION SUMMARY 

The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Ensure Transportation arrangements are made for shipments by the following: 

Monitoring customer load board and information flow in the Transportation Management System 

Maintaining any team mailboxes 

Performing relationship and knowledge-based exception management to any pre-defined processes 

Document and organize existing standard operating processes 

Learn multiple job functions within assigned team 

Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers 

Meet operational metrics 

Conduct CHR systems trainings to external CHR customer representatives 

Manage reconciliation of daily, weekly, monthly, and quarterly reports 

Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition 

Act as a resource and support for peers when needed 

Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

High School Diploma and/or GED 

Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics 

Minimum 1 year of prior experience working with and troubleshooting information systems 

Ability to work flexible schedule on occasion, including overtime hours when requested 

Ability to travel up to 5% (domestic and/or international) 

Site Specific: Fluent in English and the primary language of the applicable region 

Preferred: 

Bachelor’s degree from accredited college or university 

Excellent customer service skills 

Proficient in Microsoft Office Suite of programs 

Ability to present to a variety of audiences 

Strong written and verbal communication skills 

Ability to think critically, analyze data and solve problems quickly and accurately 

Ability to work in a team oriented and fast-paced environment 

Ability to prioritize and handle a variety of tasks 

Continuous improvement mindset 

Ability to adapt to an ambiguous and changing environment 

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 

Values a diverse and inclusive work environment 

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.