Inbound and Outbound Transportation:

Arrange inbound and outbound transportation in accordance with the operating model and terms & conditions (e.g., Incoterms). Expediting and tracking shipments, with particular focus on critical breakdown orders Provide information and support to stakeholders regarding operational logistics and possibilities. Maintain close communication with customs agents and carriers in global and local logistics operations. Coordinate and monitor the activities of third parties, such as customs brokers and carriers, to mitigate any risks to the company. Working in line with Metso global transportation framework agreements for both international and domestic freight movements.​ Adhering to Metso global policies, procedures and guidelines, legal requirements, trade compliance regulations, and ethical standards.​ Highlight risks where foreseeable and mitigate them where possible.​

Import and Export Formalities:

Ensure local import and export customs compliance is established and maintained in accordance with global, local regulations and Metso's global/regional guidelines. Oversee logistics operations, ensuring compliance with legal requirements set by local governmental authorities. Maintain electronic records of each import/export transaction, ensuring that all information declared to customs authorities is accurate. Resolve issues related to inbound and outbound shipments, ensuring compliance with applicable import and export laws. Ensure all logistics documentation is accurate and complete for transportation. Obtain missing or requested information and facilitate documentation corrections from customs brokers to support customs clearance.

Monitoring, Follow-Up, and Proactive Communication:

Perform daily follow-up on inbound and outbound shipments, coordinating with the customs brokers and carriers for release, and monitoring the shipment until it reaches the customer site. Make records and issue relevant documentation from company’s ERP system for customers. Generate and review daily reports on outbound and inbound shipments. Oversee shipping and loading activities, ensuring adherence to terms & conditions (e.g., Incoterms). Provide operational support for warehouse functions and address product quality issues related to warehouse operations.

Quality Control and Claims Handling:

Manage product quality inspections during inbound goods receiving and address potential claims with shippers in alignment with other functions. Handle customer claims and implement corrective and preventive actions in collaboration with internal and external stakeholders. Coordinate warranty and claim processes to ensure customer satisfaction and timely resolution in collaboration with internal departments. Collaborate with specific Business Lines for product quality and inspection-related support. Participate in projects related to warehouse operations.

Expenses management and Record-Keeping

Keep accurate records of all expenses related to customs clearance (duties, fees, etc.), third-party payments and carrier costs. Ensure timely and proactive processing of payments to third party vendors (e.g. customs temporary warehouse, etc.) and carriers. Monitor and report on logistics expenses, identifying opportunities for cost savings. Collaborate with finance/accountant teams to ensure expenses are done on-time, properly documented and reconciled.

Key performance indicators

On-Time Delivery (OTD): Ensure that all shipments are delivered to customers on or before the promised date. Delivery In-Full (DIF): Maintain a Delivery in Full rate as higher as possible, ensuring that all orders are delivered with complete quantities. Customs compliance: Achieve 100% compliance with local and international customs regulations, with no penalties or delays due to non-compliance. Record, control and report KPIs of customs brokers and carriers