Logistics Customer Service Representative

Accountable for meeting customer expectations of the right product delivered on time. May support one or more distribution centers to fill internal and external customer orders or returns. Will identify issues related to available quantity and carrier scheduling to ensure the highest level of customer service possible.

Shift & Schedule:

This is a full time position on 1st shift Tuesday- Saturday 9:00am - 5:30pm. Flexibility to work overtime, weekends and holidays as schedule requires. Training will be Monday - Friday 8:00am - 4:30pm.

Responsibilities

Responsible for logistics scheduling using SAP, our warehouse manage system (EWM), and 3rd party scheduling software.Works in conjunction with warehouse, shipping and receiving to insure that on-time delivery meets or exceeds customer expectationsManaging customer accounts: tracking and tracing shipments & and resolving any shipping issuesOrder entryWell organized and ability to work independentlyAnswering phones & email; ability to prioritize and manage multiple tasks at onceOther duties as assigned Total Rewards Pay starting at $21.00 per hour. 

Where Applicable:

Benefits eligible day one!! Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement Requirements High school diploma or general equivalency diploma (GED) preferred Experience with order and data entryCustomer Service ExperienceSAP experience a plus. MS Office proficiency with Outlook and Excel Company Overview

 

Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity.  We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 

 

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 

 

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. 

 

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.