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The Logistics Technician II is responsible for internal and third party (customer) logistics, which include shipping and receiving, and inventory and asset management using established standard operating procedures and policies.  Will be primarily responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment storage, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to DCO Technicians for resolution. .  This role may also be responsible for team lead responsibilities.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. 

RESPONSIBILITIES, other duties may be assigned.

Physical shipping and receivingPhysical inventoryDelivery inspectionDetailed documentation of incoming / outgoing deliveries, and equipment removalsStocking, organized placement of deliveries receivedAssist with setting Logistics standards  for managed services and making upgrade support and recommendationsImproved system and user performance and respond to and correct database problemsManagement and completion of assigned incidents and tasksPro-actively monitor and analyze database performance and make recommendations for changeReview  published notices from database vendors, review database logs, analyze statistic reports, review user experience and client feedback to identify areas for improvementCreate and forward data reportsRecord, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits.Purchase order receiving and billingManage tickets:This includes ensuring tickets are being opened, worked and escalated based on set standardsReview all resolved tickets to ensure properly documented resolution.Ensure details of the problems and steps taken to resolve ticket are documentedMaintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issuesInstall cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation proceduresAssist with network cabling installation and removal to support infrastructure needs.Work with customers, other systems engineers, and management to communicate ticket status Conduct daily activities in a safe and compliant manner

BASIC QUALIFICATIONS

Associate’s degree or equivalent professional experienceTwo or more years’ experience in logistics-related functions (shipping & receiving, inventory control, forklift experience)One or more years of experience working in a Data Center, NOC, or similar environment

PREFERRED QUALIFICATIONS

Proficiency with Microsoft Office suiteProficiency with ServiceNow or related ticketing applicationExperience with pallet jacks, forklifts, and other related industrial equipmentExperience using scanners and/or handheld computersA+ certificationCompletion of Asset Management courses

KNOWLEDGE, SKILLS AND ABILITIES

Excellent telephone communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes are requiredCapable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and professionalismMust be able to lift up to 100 poundsMust be able to work well with others as well as independently without direct supervisionSafety consciousnessDetailed and organization oriented

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.