Job Location: Virtual but must come into the office for a minimum of 2 weeks for training if located in the following offices: * Bloomfield, CT * Tampa, FL * Cary, NC * Aurora, IL After training, work arrangement is virtual, but employees are to report to the office once a month. Key Responsibilities: * Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. * Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates. * Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy. * Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics. * Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential. Essential Business Experience and Technical Skills: Required: * New hires should live a commutable distance from the site the role is posted in. * High School Diploma * 2-4 years of experience in claims or customer service * Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning. * Strong problem solving and analytical skills. Preferred: * Bachelor’s degree * Strong communication skills, both written and oral. Business Category Operations - Claims At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.